FAQ

Can't find what you are looking for? Write to us at hello@aeluneskin.com, a real person will reply within 24 hours on business days.

Our products

Who makes your products?
Aelune is a curated boutique. We select each product from brands we trust (Viareline and EELHOE for our night ritual) and the maker is always named on the product page.

How do I use the Bio-Collagen Overnight Mask?
On clean, dry skin, unfold the sheet mask, remove the protective film and smooth it onto your face. Leave it on for at least 3 hours or overnight, then remove it and gently pat in any remaining essence. We recommend 1 to 2 times a week.

How do I use the eye patches?
Place one patch under each eye on clean skin and relax for 15 to 20 minutes. Keep them in the fridge for an extra-cooling feel. Up to 3 times a week.

How do I use the lip mask?
As the last step of your evening, apply a generous layer to your lips and leave it on overnight. Wipe off any excess in the morning. The lip mask contains propolis, a bee product: avoid it if you are allergic to bee products.

Is it suitable for sensitive skin?
Everyone's skin is different. Always patch test on a small area 24 hours before first use, check the ingredient list printed on the packaging, and stop use if any irritation occurs. If you have a skin condition or known allergies, ask a professional first.

Can I use it if I am pregnant or breastfeeding?
Please check with your doctor before adding any new skincare product.

When will I see results?
Everyone is different. Most people notice that their skin feels softer and more hydrated after the first use; consistency makes the difference.

Orders and shipping

Where do you ship?
We currently ship within the United States.

How long does shipping take?
Orders ship from our US partner warehouse within 1 to 3 business days and usually arrive within 3 to 7 business days. You will receive a tracking link by email as soon as your order ships.

How much is shipping?
Standard shipping is $4.95, and free on orders of $50 or more.

Why did my order arrive in several parcels?
Products may ship separately from our partner warehouse. Each parcel has its own tracking link.

Can I change or cancel my order?
Contact us within 12 hours of placing your order and we will do our best to help. Once an order has shipped, it can no longer be changed.

My order has not arrived. What should I do?
Check your tracking link first. If it has not moved for more than 10 business days, write to us with your order number and we will send a replacement or refund your order.

Returns and refunds

What is your return policy?
Unopened products can be returned within 30 days of delivery. Damaged or wrong items are replaced or refunded at no cost to you. And if a product does not agree with your skin, our skin-comfort guarantee refunds it, even opened. See our Returns page for details.

Payment

Which payment methods do you accept?
Major credit cards and the payment methods shown at checkout, including Shop Pay, Apple Pay and Google Pay where available. All payments are processed securely by Shopify.